No refunds will be provided, only exchanges.
We offer a 30-day exchange policy, giving you 30 days from the date you receive your item to initiate an exchange request.
To qualify for an exchange, your item must be in the same condition as when you received it—unused, unworn, with tags attached, and in its original packaging. Additionally, you'll need to provide a receipt or proof of purchase.
To begin the exchange process, please reach out to us at info@1happyfeetsocks.com. If your exchange is approved, we will send you a return shipping label along with instructions on how to send your package back to us. Please note that items returned without prior approval will not be accepted.
For any questions regarding returns, feel free to contact us at info@1happyfeetsocks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Exchanges
Exceptions / Non-Returnable Items
There are specific items that cannot be returned, including discounted and clearance items, undergarments, items without tags (such as special orders or personalized products), and personal care items (like beauty products). If you have any questions or concerns regarding a particular item, please reach out to us.
Regrettably, we are unable to accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.